Last updated on September 3, 2026
PROMOFAIR S.A.L provides these Terms and Conditions (the “Terms”) to inform you of PROMOFAIR and EXPERIA's legal policy and practices.
EXPERIA's website https://experiaexpo.com/, or any of its subdomains as well as the mobile or web applications (hereinafter referred to as the “Platform”) is the property of PROMOFAIR S.A.L., and is operated by PROMOFAIR S.A.L. in Lebanon, (and together with its affiliates hereinafter referred to as “Company”, “we”, “us”). You acknowledge and agree that your access to and use of the Platform is subject to and governed by these Terms. These Terms and Conditions constitute the End User License Agreement (EULA) between you and PROMOFAIR S.A.L for your use of the Platform (i.e. Experia mobile application, website, and related services).
For the purposes of these Terms “you” and “your” refer to a specific individual, company or program accessing this website; “EXPERIA” means the exhibition and the events happening during the exhibition dates; “Event” means the exhibition itself held on 8, 9, 10 October 2026, unless otherwise changed at our discretion and publicly announced; “Organizers” means us and our subcontractors assisting and helping in organizing the Event in particular and Experia in general.
By using the Platform, attending the Event or participating in our surveys, conferences, hackathons, pitches, competitions or otherwise, you agree that these Terms are legally binding on you, and shall take effect immediately on your first use of the Platform. If you do not agree to these Terms, please do not use the Platform, or attend Experia or the Event. These Terms are governed by laws and regulations of Lebanon. The competent courts of Beirut shall have exclusive jurisdiction over any dispute arising out of your use of the Platform or attendance to Experia.
We reserve the right, at our sole discretion, to revise or update all or part of these Terms from time to time. All changes are effective immediately when we post them. Please check these Terms periodically for changes. Your continued use of this Platform following the posting of revised Terms means that you accept and agree to those changes.
You agree that your access to the Platform may be terminated immediately without notice from us, in our sole discretion, should you fail to comply with any term or provision of these Terms. Upon termination, you must cease use of the Platform and destroy all materials made available to you through the Platform and all copies thereof, whether made under these Terms or otherwise. You further agree to indemnify and keep us indemnified from and against all costs, claims, demands, liabilities, expenses, damages or losses (including without limitation consequential losses, loss of profit and loss of reputation, and all interest, penalties and legal and other professional costs and expenses) arising out of or in connection with your breach of these Terms, the unlawful use of proprietary information, and intellectual property rights infringements.
Any unlawful or unauthorized use of or access to the Platform can result in legal action against you.
The use of the Platform allows you to utilize some functionalities such as messaging features allowing you to communicate directly with other users of the Platform. Communications transmitted through these features are not end-to-end encrypted unless expressly stated otherwise. You should exercise caution when communicating and should not share sensitive personal information including financial information, government identification numbers, passwords, confidential information or any other information you consider private or sensitive.
Any information voluntarily disclosed by you to another user through the Platform is shared at your own risk. We are not responsible for the actions of other users, including their collection, use, disclosure, retention, or misuse of information voluntarily shared through the messaging features.
The App may allow users to share certain professional profile information with other users through networking, messaging, or related features. Information that may be shared includes your name, email address, organization, and professional title, as available in your profile and selected by you for sharing.
The contact-sharing feature only enables the sharing of information associated with your App profile. The App does not access, collect, read, import, or upload contacts stored on your device.
Where you choose to share your professional contact information with another user, that information may be viewed, stored, downloaded, or otherwise retained by the recipient. Contact information saved by a recipient may remain available to that recipient even if you subsequently modify your profile, withdraw a connection, delete your account, or remove the information from your profile, except to the extent required by applicable law or as part of the App's account and data deletion processes. You should only share information that you are comfortable providing to the selected recipient.
By creating an account, registering for an event, using the App, or enabling notifications, you agree that Experia may send you communications that are necessary to provide the services, administer your account, facilitate event participation, maintain security, and support your use of the App. These communications may include account verification messages, login and security alerts, password resets, registration confirmations, ticketing and event updates, schedule changes, service announcements, support communications, and other operational or transactional notifications. Such communications form part of the services provided through the App and may be delivered by email, in-app message, push notification, SMS, or other appropriate channels.
Marketing, promotional, sponsor-related, survey, newsletter, or similar non-essential communications are separate from operational and transactional communications and will only be sent where permitted by applicable law and, where required, on the basis of your consent or other lawful basis. Your registration for the App, attendance at an event, or acceptance of push notifications does not, by itself, constitute consent to receive all marketing or promotional communications. You may opt out of marketing communications at any time by using the unsubscribe mechanism included in the communication or by adjusting your communication preferences, although you may continue to receive service-related and transactional communications that are necessary for the operation of your account, event participation, or our provision of the services.
Users are solely responsible for any content, messages, comments, audio, video, or other material they upload, transmit, or otherwise make available through the App (“User Content”). The App maintains a zero-tolerance policy toward objectionable content, including but not limited to content that is unlawful, defamatory, abusive, harassing, threatening, hateful, discriminatory, obscene, fraudulent, or otherwise inappropriate.
The Company reserves the right to monitor, review, filter, remove, restrict access to, or disable any User Content that violates these Terms or applicable laws, with or without prior notice. The App implements content moderation measures designed to avoid as much as possible the publication or dissemination of objectionable content. The available moderation mechanism is content filtering, reporting, blocking, moderation review and enforcement.
When a report is submitted, we may collect, store, and review:
Reported content and related information may be reviewed by authorized personnel, moderators, service providers acting on our behalf, or other authorized parties as necessary to investigate reports, provide support, enforce our Terms and policies, detect and prevent misuse or unlawful activity, protect users and the App, and comply with legal obligations or lawful requests from authorities.
Users may report objectionable content or abusive behavior through the reporting tools made available within the App. Users may also block other users to prevent further communication or interaction. Blocking is intended to limit future interactions and communications between users; however, it does not necessarily delete or remove messages, content, or information exchanged before the block was applied, nor does it guarantee that the blocked user will be removed from all areas, events, group discussions or features of the App where visibility or participation may otherwise be permitted. Users should be aware that messages sent through the App are not end-to-end encrypted, and reported content, together with relevant account, conversation, and technical information, may be reviewed by authorized personnel for support, moderation, safety, security, and enforcement purposes.
The Company will review reports of objectionable content and abusive users and will take appropriate action within twenty-four (24) hours of receiving a valid report, including removing offending content and suspending or terminating the offending user accounts where appropriate.
Any user found to have posted objectionable content, engaged in abusive behavior, or otherwise violated these Terms may have their access to the App suspended or permanently terminated without notice.
We use Google Analytics for Firebase, a service provider, to better understand how the Experia app is used and to improve its performance.
When you use the app, the service automatically collects certain non-personally identifiable information, including your device's unique identifier (such as the Android ID or iOS IDFV), your operating system, screen visits, and your engagement with specific app features. This data is used strictly for internal product optimization. It helps us analyze feature popularity, troubleshoot technical performance issues, and enhance your overall user experience. We do not use this data for personalized advertising, remarketing, or behavioral tracking across third-party websites or apps. You can opt out of this analytics collection at any time by navigating to the [Settings / Privacy Settings] menu inside the app and turning off the “Share Usage Analytics” toggle.
All information and other materials provided on this Platform together with the underlying software code are owned either directly by us or by our licensors. You may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or the underlying software code whether in whole or in part, without our explicit permission. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use. Any unauthorized use of this website may result in a violation of copyright laws, trademark laws, the laws of privacy and publication and communication regulations and statutes. Nothing in this website should be construed to be a grant of a license, ownership or any other proprietary right in this website, its contents or the underlying software code. You may only use this Platform in accordance with these Terms and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations in Lebanon.
The App may allow you to create, upload, submit, post, transmit, share, store, or otherwise make available content, including messages, profile information, photographs, images, videos, documents, comments, event information, company information, logos, trademarks, and other materials (“User Content”). You retain ownership of and any intellectual property rights you hold in your User Content. Nothing in this Privacy Policy or the App terms is intended to transfer ownership of your User Content to us.
In order to operate, provide, maintain, improve, secure, and moderate the App and its features, you grant Experia and its service providers a non-exclusive, worldwide, royalty-free, transferable (solely as necessary to provide the services), sublicensable licence to host, store, reproduce, process, transmit, distribute, display, format, modify (for technical or formatting purposes only), and otherwise use your User Content to the extent necessary to:
This licence will continue only for as long as necessary to provide the services and fulfil the purposes described above, subject to any legal retention requirements and any copies retained in backups, archives, compliance records, or incident investigation records.
You are solely responsible for the User Content that you upload, submit, post, share, or otherwise make available through the App. You represent and warrant that:
Where you upload, display, or submit any company name, logo, trademark, brand asset, marketing material, business profile information, or other content on behalf of an organization, you represent and warrant that you are duly authorized by that organization to provide, upload, publish, and permit use of such materials through the App.
Experia may remove, restrict access to, or disable any User Content that it reasonably believes infringes third-party rights, violates applicable laws, breaches its policies, or may expose Experia or its users to legal, regulatory, reputational, or security risks.
Please carefully read the admission policy below before submitting your online pre-registration or registration for EXPERIA:
To become a user of the Platform, you are required to register with us by creating a user account. When completing our registrations forms, you agree to provide true, accurate, consistent, and complete information about yourself and to update such information as necessary, failure of which, will allow the Company, at its sole discretion, to suspend or terminate your membership. If your account has been suspended or closed, you have the right to ask us to investigate the situation. In that case, please contact our support team. The information required to register may vary depending on the services, event participation requirements, authentication method or account type being used. The Platform will indicate which information is required at the time of registration. In general, the following personal information and personally identifiable information will be required: your first name, your last name, your date of birth, your e-mail address, your mobile number, your country of origin. We may also ask you to provide us with additional relevant information such as for example: information about the company or employer you work for that may be or may not be an exhibitor or sponsor of Experia, about your line of business, your identity or location (such as your passport information and your mailing address). Please refer to our privacy policy to understand how we securely store, use, and share the data and information we ask you to share with us upon registration or during your membership period and the data or information we collect from your use of the Platform and your interaction with its content and materials.
You undertake to refrain from creating more than one account with us, and you acknowledge and agree that we have the right to terminate or suspend any additional account(s).
During the registration process you will receive from us a confirmation e-mail or SMS to confirm your account creation and/or activation.
Your account must be accessed only by you. You are responsible for keeping your log in information secure and confidential and you agree to notify us immediately of any unauthorized access you become aware of.
By registering with us and accepting these Terms, you agree to receive information about our events, the Event, Experia, and invitations to participate in our surveys on your registered email, accompanied with a notification on your registered mobile number. Should you accept our invitation to participate in a survey, you commit to provide truthful and honest answers and to complete the survey to the best of your ability.
You acknowledge and agree that we have the right to terminate your account at our sole discretion if we believe that you have breached these Terms or provided us with untrue, inaccurate, false or misleading information and we shall not be liable to you for any termination.
To issue your admission ticket:
In the event of postponement or rescheduling due to Force Majeure, attendees are offered the choice of a full refund or ticket transfer to the rescheduled date.
If, however, the event is cancelled entirely, attendees shall receive a full refund of their ticket price. It is agreed and understood by each attendee that the purchase of the ticket to Experia was waded without any consideration from the organizer's part and by the attendee's will alone. Attendees shall indemnify and keep Experia, Promofair and the organizers harmless from any claim arising from the cancellation due to force majeure that is not related to the ticket such as a claim or compensation for the travel and accommodation costs that are explicitly excluded from any liability.
When attendees allow their badge to be scanned, they consent to sharing personal data with the Organizers. The scanning of the badge is done for normal admission/check-in and will not be used for lead-capture or marketing activity.
The organizer may process personal data for the purpose of delivering Event services. Personal data may be shared with contracted service providers, exhibitors, sponsors, and partners strictly for event operations, communications and their products, services, and future events. Attendees may withdraw consent for marketing communications at any time.
By registering, attendees confirm they have read and agree to these Terms and the Privacy Policy. Attendees retain the right to access, correct, or request deletion of their personal data in line with applicable data protection laws.
The Platform may provide access to artificial intelligence-powered features and functionality. Experia AI is currently powered, in whole or in part, by third-party artificial intelligence technology Google Gemini, and may generate responses, recommendations, summaries, event information, or other content based on the information submitted by users and data available to the Experia App.
Use of Experia AI is entirely voluntary. Users are not required to use Experia AI in order to access the core functionality of the App.
Your use of Experia AI is subject to the Privacy Policy and any separate AI-related notices, consents, or disclosures made available through the App. Where applicable, you may be required to provide consent before using certain AI features.
By submitting prompts, questions, messages, documents, files, or other content to Experia AI, you acknowledge and agree that such information may be processed by Experia and its third-party AI service providers for the purposes of generating responses and providing AI functionality, subject to applicable privacy and data protection requirements.
Experia AI uses automated technology to generate responses and outputs. AI-generated content may be inaccurate, incomplete, misleading, inappropriate for a particular purpose, outdated, or may fail to reflect the most current information available.
Accordingly, Experia does not warrant, represent, or guarantee that any AI-generated response, recommendation, summary, answer, or other output is accurate, complete, reliable, current, error-free, or suitable for your intended use.
Users remain solely responsible for evaluating, verifying, and independently assessing any information provided through Experia AI before relying upon it.
Experia AI is provided for convenience and informational purposes only. Users should verify any important information against official Experia sources, event materials, published schedules, registration systems, venue information, support communications, and other authoritative sources before taking action or making decisions based on AI-generated outputs.
Where there is any discrepancy between information provided by Experia AI and official Experia communications, records, schedules, policies, event information, confirmations, or announcements, the official Experia information shall prevail.
Experia AI is not an official booking, registration, ticketing, admission, scheduling, attendance, or availability system.
Without limiting the foregoing, AI-generated responses do not constitute and shall not be relied upon as confirmation of:
Actual availability, registrations, bookings, admissions, ticket status, and schedules are subject to change and are governed by the relevant registration, ticketing, event management, and operational systems.
You agree not to use Experia AI:
Experia reserves the right to suspend, restrict, or terminate access to Experia AI where it reasonably believes that a user has violated these Terms, applicable law, or any applicable AI usage policies.
Experia AI is provided on an “as available” and “as is” basis. Experia does not guarantee that AI features will be continuously available, uninterrupted, secure, error-free, or available in all jurisdictions, languages, events, or versions of the App.
AI functionality may be modified, restricted, suspended, discontinued, or subject to usage limitations at any time without prior notice. Experia may also limit access to AI features based on technical, operational, legal, security, licensing, safety, or commercial considerations.
To the fullest extent permitted by applicable law, Experia shall not be liable for any loss, damage, claim, cost, or liability arising from or relating to reliance upon AI-generated content or the unavailability, interruption, modification, or discontinuation of Experia AI services.
You may delete your account at any time using the functionality made available within the App or by contacting us where applicable. Account deletion requests will be processed in accordance with our Privacy Policy and applicable legal requirements.
Deletion of your account may result in the loss of access to certain features, content, communications, preferences, networking functionality, AI features, and other information associated with your account. However, account deletion does not automatically cancel, transfer, refund, or modify event registrations, tickets, bookings, reservations, or other services managed by third-party providers or event organizers, which may remain subject to separate terms, conditions, and policies.
Certain information may be retained following account deletion where necessary to comply with legal obligations, resolve disputes, enforce these Terms, protect users and the App, maintain security, prevent fraud, support legitimate business operations, or as otherwise described in our Privacy Policy.
Experia reserves the right, at its sole discretion and to the extent permitted by applicable law, to suspend, restrict, disable, or terminate your account, access to the App, or access to specific features of the App if:
Where reasonably practicable, Experia may provide notice of a suspension or termination; however, we reserve the right to take immediate action where necessary to protect the App, users, or third parties, or to comply with legal or regulatory obligations.
Upon suspension or termination, your right to access or use all or part of the App may immediately cease. Depending on the circumstances, you may lose access to account information, messages, networking features, AI functionality, event content, event participation features, ticket claims, digital credentials, or other services available through the App.
Suspension or termination of an App account does not necessarily affect the validity of a separately issued event ticket, registration, booking, or contractual arrangement with an event organizer or third-party provider, unless expressly stated by the applicable organizer, provider, or contractual terms. Access to certain event-related services delivered through the App may nevertheless be restricted where account access is suspended or terminated.
Any provisions of these Terms that by their nature should survive deletion, suspension, or termination, including provisions relating to intellectual property, acceptable use, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law, shall survive to the fullest extent permitted by law.
Nothing in these Terms excludes, limits, or restricts any rights, remedies, guarantees, protections, or obligations that cannot lawfully be excluded or limited under applicable law. Any disclaimer, exclusion of liability, limitation of liability, release, or indemnity contained in these Terms shall be interpreted and applied only to the maximum extent permitted by applicable law.
The Platform's content, including the information, names, images, pictures, logos and icons regarding or relating to the Company, its products and services (or to third party products and services), is provided “as is” and on an “is available” basis without any representations or any kind of warranty made (whether express or implied by law), including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
Under no circumstances, including, but not limited to, negligence, shall we be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, the Platform or materials or functions on our Platform, even if we have been advised of the possibility of such damages.
You might access third party links that are published on the Platform. You agree and acknowledge that we are not responsible for any linked sites and that your access to and use of any third-party sites will be governed by the terms and conditions of such third-party site as applicable.
