PROMOFAIR S.A.L (“We”) owns and operates Experia, an exhibition that serves as a regional platform for the technology industry, bringing together suppliers, buyers, and innovators from around the Middle East and North Africa region and beyond. We respect your privacy and are committed to protecting it. We provide this Privacy Policy to inform you policy and practices, and of the choices you can make about what information is collected, the manner in which that information is collected and how that information is used.
The Experia website and mobile application and its sub-domains (the “Platform”) are owned by PROMOFAIR S.A.L, a company incorporated in Beirut, Lebanon, and having its principal office at [ADDRESS], Beirut, Lebanon, Telephone: +961 01 561618 / +961 01 577000. For the purposes of this Privacy Statement, “we”, “our” and “us” refer to PROMOFAIR S.A.L (including its subsidiaries, associates and affiliated group entities), “you” and “your” refer to a specific individual or program accessing these websites.
When you visit our website or engage with, purchase, or use any of our products or services in any way, you are acknowledging your acceptance of the terms, procedures, and guidelines set forth in this Privacy Policy, which may be updated periodically. Additionally, by doing so, you provide your consent for us to collect, use, and share your information as detailed herein.
This Privacy Policy governs the collection, use, disclosure, and protection of your Personal Data within our domain. It is important to note that this notice does not extend to Personal Data collected by third-party websites, applications, or services. Please refer to the respective third-party Privacy Policy accordingly.
Personal Data:Any information relating to an identified natural person or to a natural person who can be identified, directly or indirectly, in particular by Data linking and reference to an identifier such as a name, voice, photo, an identification number, an online identifier, location data or to one or more factors specific to the physical, physiological, economic, cultural or social identity of that natural person, which expression includes the “Sensitive Personal Data” and “Biometric Data”.
Data Subject: The natural person who is the subject of Personal Data
We may collect several categories of your Personal data as outlined below:
Identifiers: First name, last name, e-mail address, postal address, and phone number.
Electronic network activity; device information: cookies, pixel tags, browser type, language, and version, screen resolution, domain name system requests, pages viewed, time and date of access to our website, number of clicks per visit, date stamp and URL of the last webpage visited before visiting our website, and URL of the first page visited after leaving our website, pages viewed, time spent on a page, click-through and clickstream data, queries made, search results selected, comments made or type of service requested.
Professional or Employment information: E-mail address that identifies you or your employer.
AI Assistant Data:Experia's AI Assistant is powered by Google Gemini. Should you decide to use the AI Assistant features of the Experia Platform (defined below), prompts, questions, messages, AI Assistant conversation history, display name, favourite sessions, public event information, and AI generated responses.
We use Google Analytics for Firebase, a service provider, to better understand how the Experia app is used and to improve its performance.
When you use the app, the service automatically collects certain non-personally identifiable information, including your device's unique identifier (such as the Android ID or iOS IDFV), your operating system, screen visits, and your engagement with specific app features. This data is used strictly for internal product optimization. It helps us analyze feature popularity, troubleshoot technical performance issues, and enhance your overall user experience. We do not use this data for personalized advertising, remarketing, or behavioral tracking across third-party websites or apps. You can opt out of this analytics collection at any time by navigating to the [Settings / Privacy Settings] menu inside the app and turning off the “Share Usage Analytics” toggle.
We may collect your Personal Data from various sources, including but not limited to the following:
When you voluntarily use the Experia's AI Assistant, we collect the information that you submit through Google Gemini interface, including messages, prompts, requests, and related conversation history. We also process contextual information necessary to provide personalized responses, including your display name and favourite schedules or sessions.
Personal Data directly shared by you such as without limitation, Personal Data shared upon online purchase of entry tickets to access Experia or registration to any event happening during Experia such as competitions, hackathons or otherwise. We gather various forms of Personal Data from our website, Services providers, exhibitors, and sponsors, including, but not limited to details you enter in online forms available on our website, Personal Data shared when registering in a competition or hackathon, or when meeting with a speaker or a company representative during the Experia fair. Information you provide when creating an online account with us, which may include your personal data, username, password, profile, pictures, location, and contact details. Some of this information may be visible to others. Records of your emails or messages when you contact us. Records of your prompts and chat history when using the AI Assistant features of the Platform.
The App includes networking and professional connection features designed to facilitate interaction between users. For users who are eligible to participate in networking features, Networking Visibility is enabled by default. When Networking Visibility is enabled, other eligible users may be able to view certain profile information associated with your account, including:
This information is made available to support networking, collaboration, professional engagement, and other functionality offered through the App. You may manage your visibility preferences at any time through Settings → Networking Visibility. If you choose to disable Networking Visibility, your profile will no longer be displayed to other eligible users through the networking features of the App on a going-forward basis. However, disabling Networking Visibility will not delete, retract, or otherwise affect information that has already been shared with other users, including previously exchanged messages, connection requests, communications, interactions, or profile information that was accessible before the setting was changed.
By subscribing to our newsletters, publications, blogs, or other communications, making information requests, attend any events, conferences, or exhibitions organized by PROMOFAIR S.A.L, by submitting materials on our forums (where permitted), participating in our surveys, or any other form of communication with us, you provide opportunities for us to maintain your message, email address, and contact details.
To provide certain features of the App, we may request access to specific device permissions with your consent. These permissions are only used for the purposes described below.
Photo Library Access:If you choose to upload or update a profile photo, company image, or other image-based content within the App, we may request permission to access your device's photo library or media storage.
When photo library access is granted:
You may choose not to grant photo library access, although doing so may limit your ability to upload or change profile, company, or other images within the App.
Calendar Access:If you choose to add an event, session, meeting, activity, or similar content from the App to your personal calendar, we may request permission to access your device's calendar. Calendar permission is used solely to create or save the selected event in your calendar at your request. The App does not upload, collect, monitor, or otherwise access the contents of your existing calendar events as part of this process. We do not retrieve information about other appointments, meetings, or entries stored in your calendar unless separately disclosed and authorized.
Managing Permissions:You can manage, restrict, or revoke photo library, calendar, and other device permissions at any time through your device's settings. If you disable certain permissions, some App features may not function as intended or may become unavailable.
Personal Data automatically collected by us
Cookies, Web Beacons, Links, and other Tracking Technologies: PROMOFAIR may monitor how you use and engage with our services on our Platforms using cookies, web beacons, links, and similar tracking technologies. We employ these methods to analyse and enhance our services. Through these technologies, we can automatically gather information about your interactions with the services and other online activities, including our email communications, third-party services, and applications, as well as specific online activities even after you have left the services. The data from links is usually assessed in an aggregated manner. Disabling cookies may result in some services not functioning correctly. This collected data can include analytics, websites visited before accessing the services, browser type, operating system, and tracking of your engagement with our content and emails. For more information on the cookies we use, please visit our Cookie Policy website page.
Data Acquired from Third Parties: If you link, establish a connection, or log in to your account through a third-party social media service (for example, Facebook, Google, Instagram, and others), the said third-party service may transmit information to us, which could encompass your registration details and profile data from that specific service. The nature of this information varies and is governed by the policies and permissions set by that service, or as you have authorized via your privacy settings on that service.
Other Sources: We combine information we already have about you with additional data that may be available from service providers for background check and identity verification. We can also learn more about your online and offline activities from our partners. Other examples of such providers include, but are not limited to, backend processing, fulfilment, and automation, certification, video hosting platform, email management, authentication, form processing, website usage tracking, managing calendar invites and scheduling, and database hosting and management. As part of our efforts to maintain the reliability, performance, and security of the App, we use Firebase Crashlytics (a Google Firebase service) to detect, investigate, and fix app errors and crashes and other technical issues.
When a crash or error occurs, Crashlytics may automatically collect and process certain diagnostic and technical informations including crash reports and stack traces, crash timestamps, app state at the time of crash, device/OS information, and a Crashlytics installation identifier.
We use this information to monito app performance, troubleshoot technical issues, improve stability and reliability, maintain security detect misuse, and support our legitimate business operations. We do not use Crashlytics data for advertising or behavioral analytics.
Where custom diagnostic information is collected for for troubleshooting purposes, we limit such information to what is necessary for troubleshooting and avoid collection of sensitive personal information unless required for a specific support or security purpose.
Data processed through Crashlytics may be accessed or processed by Google and its affiliates, sub-processors, and service providers in various jurisdictions where they operate. Any transfer done is subject to applicable safeguards described in the International Data Transfers section of this Policy (Section 16).
We retain crash and diagnostic information only for as long as reasonably necessary to investigate and resolve technical issues, monitor application reliability and security, comply with legal obligations, establish or defend legal claims, and meet legitimate operational requirements.
When you use the messaging and communication features of the App, we collect and process information necessary to provide, maintain, secure, and improve those features. This information may include:
Please note that messages exchanged through the App are not end-to-end encrypted. While we implement appropriate technical and organizational measures designed to protect information processed through the App, users should avoid sharing highly sensitive, confidential, financial, health-related, or other information that they do not wish to be accessible to the App operator or service providers involved in providing the messaging functionality.
Contact Sharing and Saved Contacts:We may provide features that allow you to share your professional profile information, such as your name, email address, organization, and professional title, with other users of the App. Information is shared only when you choose to do so through the App's contact-sharing, networking, or messaging features. The App does not access, import, or upload contacts stored on your device. Please note that other users who receive your contact information may save or retain it independently, and we may not be able to delete information that has already been saved by a recipient.
Contact information saved by a recipient may remain available to that recipient even if you subsequently modify your profile, withdraw a connection, delete your account, or remove the information from your profile, except to the extent required by applicable law or as part of the App's account and data deletion processes. You should only share information that you are comfortable providing to the selected recipient.
To help maintain a safe and compliant environment, users may be able to report content, messages, accounts, or other activity within the App. When a report is submitted, we may collect, store, and review:
Reported content and related information may be reviewed by authorized personnel, moderators, service providers acting on our behalf, or other authorized parties as necessary to investigate reports, provide support, enforce our Terms and policies, detect and prevent misuse or unlawful activity, protect users and the App, and comply with legal obligations or lawful requests from authorities.
Your consent that we get for collecting and processing personal data shall be valid for crash diagnostics purposes.
For access, deletion, objection, of your data, you can contact us at: info@experiaexpo.com.
The Personal Data we collect about you depends, in large part, on the purpose for which it is provided to us. The specific purpose(s) for which we process such Personal Data include:
As mandated by relevant data protection regulations, PROMOFAIR S.A.L will handle your Personal Data based on lawful grounds, including:
We will only disclose or share your Personal Data for the purpose(s) set out in this Privacy Policy, inside and/or outside Lebanon to:
Trusted third party service providers and sub-contractors who provide a service to us (including but not limited to marketing and advertising, IT, and office Services). Such Service Providers deliver app features on our behalf such as registration management, AI functionality, assist with security, moderation, analytics and customer support. Depending on how you use the app, these third-party-service-providers may include:
Please note that push notifications are delivered using Expo together with APNs and FCM. Notifications may contain information such as sender name, message content, conversation/sender identifiers, and other relevant app information. You may manage notifications through the app and your device settings.
We may share your Personal Data for Networking Features and Profile Visibility – when Company and Exhibitor Join Requests.
The App may allow users to request access to, affiliation with, or membership in a company, exhibitor profile, organization, or similar entity. When you submit such a request, relevant administrators, representatives, or authorized managers of the applicable company or organization may receive and access information necessary to review and manage the request, including your Name, Email address, Professional title, Company affiliation, Role, and other relevant profile information associated with your account.
Such information may be used to verify your relationship with the organization, assess and process your request, assign appropriate permissions or roles, manage organizational accounts, and communicate with you regarding the status of your request.
We may share your Personal Data with third party-service providers. We use Google Gemini, a service provided by Google and/or its affiliates, to power the Experia AI Assistant.
If you choose to use the Experia AI Assistant and provide your consent, Experia may transmit the following information to Google Gemini for the sole purpose of generating responses:
We do not intentionally transmit passwords, payment card information, government identification numbers, ticket numbers, authentication credentials, or other sensitive personal information to Google Gemini unless you voluntarily include such information in your messages.
Google Gemini acts as a service provider processing information on our behalf for the purpose of generating AI responses. We make sure that any third-party service provider processing Personal Data on our behalf implements appropriate technical and organizational safeguards and provides a level of protection substantially equivalent to that described in this Privacy Policy and applicable law.
You may withdraw your consent for future use of AI features at any time through the mechanisms made available within the App or by contacting us using the details provided in this Privacy Policy. Once your withdrawal request has been processed:
The withdrawal of consent for future AI processing is separate from the deletion of AI conversation history stored by us.
Where available, users may request deletion of AI conversation history or may delete their account in accordance with the “Account Deletion and Data Retention” section of this Privacy Policy. Subject to applicable legal, operational, security, and compliance requirements, we will take reasonable steps to delete or anonymize AI conversation records stored within our systems.
Certain AI-related records may nevertheless be retained where necessary for legitimate business purposes, security, fraud prevention, dispute resolution, legal compliance, backup and disaster recovery processes, enforcement of our rights, or other lawful purposes.
Withdrawal of consent within the App or deletion of AI conversation history maintained by Experia does not automatically require the deletion of information that has already been processed or retained by a third-party AI provider. Where applicable, such information will be subject to the third-party provider's retention and deletion practices unless otherwise required by law, contractual arrangements, or technical capabilities.
The Personal Data you submit will not be transferred to jurisdictions with less stringent requirements. However, certain service providers engaged by us may process your Personal Data in multiple jurisdictions, and thus, it may be transferred, stored, and hosted outside of Lebanon provided that:
When transferring data from Lebanon to other countries, we take appropriate steps to ensure that such transfers are carried out in accordance with applicable data protection laws and that your personal data remains adequately protected. These safeguards may include:
For instance, Personal Data processed through Google Gemini may be transferred to, processed, or stored in jurisdictions where Google, its affiliates, or sub processors operate. Such transfers shall be subject to appropriate safeguards in accordance with applicable data protection laws.
By using the App, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside your country of residence where this is necessary for the provision of the App, the performance of our contractual obligations, our legitimate business operations, compliance with legal obligations, or where you have otherwise consented to such processing where required by law.
For further information regarding our international data transfer practices and the safeguards we apply, you may contact us using the details set out in the “How to Contact Us” section (i.e. Section 16) of this Privacy Policy.
We will store your Personal Data for as long as it is necessary to serve the purpose(s) for which it was collected.
In certain cases, we may store your Personal Data for a longer period to comply with any legal obligations to which we may be subject.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk or harm from unauthorized use or disclosure of your personal data, the purposes for which we process the personal data.
We ensure your data's confidentiality by either deleting or transforming it into a format that no longer allows your identification once the original Personal Data is no longer required for the specified purpose.
Chat history on Google Gemini may be retained within your account history for the purpose of maintaining conversation continuity, user experience, service improvement, security, dispute resolution, and legal compliance. Such information will not be retained longer than necessary for these purposes.
We have implemented security policies, regulations, and technical safeguards to protect the personal data we manage, adhering to applicable data protection laws.
Our security measures are designed to thwart unauthorized access, improper use or disclosure, unauthorized alterations, and unlawful destruction or accidental loss of data.
For sensitive data such as credit card information, we employ Secure Sockets Layer (SSL) encryption. SSL encryption renders this information unreadable to anyone except us. You can identify this security measure when you see either an unbroken key symbol or a closed lock symbol (depending on your browser) at the bottom of your browser window.
We take appropriate measures to address the Information Security Risks associated while sharing your Personal Data with third parties.
Right to Obtain Information: You may request to have a copy of the Personal Data we hold about you.
Right to Rectification: If you believe that any of the Personal Data that we hold about you is inaccurate, you have a right to request that we rectify the inaccurate Personal Data.
Right to Erasure: You may request that we delete your Personal Data if you believe that we no longer need to process your Personal Data for the purpose(s) for which it was given.
Please note that if you request to delete your Personal Data, we may have to suspend the operation of your account and/or the goods and Services we provide you.
Right to Personal Data Portability: You have a right to ask for your Personal Data to be transferred to a third party or to you in a machine-readable electronic format if that is technically feasible to us.
Right to Object: You have a right to object to us processing your Personal Data unless we can demonstrate compelling and legitimate grounds for the processing, which may override your own interests. Please note that if you request to object processing of your Personal Data, we may have to suspend the operation of your account and/or the goods and Services we provide you.
Right to Processing and Automated Processing: You have a right to object to decisions being made solely on automated decision making or profiling.
Subject to any overriding legal obligations, requirements, and/or exemptions, we will endeavour to respond to your request promptly, unless we require further information from you. We may ask you to provide proof of your identity.
You may delete your account at any time through the App by navigating to Settings → Account → Delete Account.
When you submit an account deletion request, we will take reasonable steps to delete or anonymize your account and associated personal information from our active systems, subject to applicable legal, regulatory, contractual, technical, operational, and security requirements. Depending on the services you have used, this may include the deletion of your account and profile information, AI interaction history, conversations involving your account, ticket claim records, and certain related application data.
Please note that account deletion does not necessarily result in the immediate or complete removal of all information from all systems. Certain information may be retained where necessary for legitimate business purposes, security, fraud prevention, dispute resolution, legal compliance, enforcement of our rights and agreements, backup and disaster recovery processes, or where retention is otherwise required or permitted by applicable law.
Retention of Information: We retain different categories of information for different periods depending on the nature of the information, the purposes for which it was collected, and applicable legal or operational requirements. In general:
Where feasible, information that is no longer required may be deleted, anonymized, aggregated, or otherwise de-identified.
If you have purchased, reserved, claimed, transferred, or otherwise obtained event tickets or registrations through a third-party provider, including KonfHub, deleting your Experia account will not automatically cancel, modify, transfer, refund, or remove any ticket, registration, booking, or related record maintained by the third-party provider.
Any cancellation, refund, transfer, modification, deletion, or exercise of rights relating to tickets, registrations, or bookings managed by a third-party service must be handled in accordance with the applicable third party's terms, policies, and procedures. You may need to contact the relevant provider directly to manage those records or exercise any applicable rights in relation to them.
Our website may provide links to third-party website for your convenience. If you access those links, you will leave our website. We do not control those websites or their privacy practices, which may differ from ours. We do not endorse or make any representations about any third-party website. This Privacy Policy does not cover the personal data you choose to give to unrelated third parties. We encourage you to review the Privacy Policy of any company before submitting your personal data. Some third-party companies may choose to share their personal data with us; that sharing is governed by that third-party company's Privacy Policy.
We may revise this Privacy Policy from time to time at our sole discretion. Any revisions to our Privacy Policy will be made available on our website and these revisions will become effective immediately upon publication.
In specific cases, we may also choose to inform you about any revisions to this Privacy Policy by posting a notification on our website or sending you an email.
By continuing to use the website or our Services following the publication of any amendments to the Privacy Policy, you are indicating your agreement to the updated Privacy Policy. Please be aware that the utilization of Personal Data we gather is governed by the Privacy Policy in effect at the time when the said Personal Data was obtained.
If you have any questions about our Privacy Policy, you can contact us by email at info@experiaexpo.com
